Last updated: 08 February 2026
1) Delivery services we use
- All live products: 24hr tracked delivery
- All other products: 48hr tracked delivery
Available options and final costs are shown at checkout.
2) Where we ship
We currently ship to UK addresses where our courier services are available. If you need delivery outside the UK, contact hello@syntects.co.uk before ordering.
3) Dispatch times
We aim to dispatch orders as quickly as possible on working days (Monday to Friday, excluding UK bank holidays).
Dispatch timing may vary during busy periods or due to weather/courier disruption.
4) Live product dispatch (important)
To reduce the risk of live parcels being held in a depot over a weekend, we may delay dispatch of live orders if needed for animal welfare or to avoid weekend transit.
In periods of extreme hot/cold weather, we may also delay dispatch or contact you to rearrange shipping.
5) Tracking
Tracking details are provided once your order has been dispatched.
6) Delivery responsibility
You are responsible for:
- Providing the correct delivery address
- Ensuring someone can receive the parcel
- Following any delivery instructions you provide
If you request delivery to a “safe place”, responsibility passes once the courier marks the parcel as delivered to that location.
7) Incorrect address / failed delivery
If an order is returned due to an incorrect address or repeated failed delivery attempts, we may charge for re-delivery. Live orders that fail delivery may not be eligible for replacement or refund.
8) Live arrival policy (Calci Worms)
Live goods are time-sensitive. If your live order arrives in poor condition, you must contact us within 24 hours of delivery.
Please email hello@syntects.co.uk within 24 hours with:
- Order number
- Photos/video of the larvae in the container
- Photos of the outer packaging and shipping label
If we confirm an in-transit issue, we may offer (at our discretion):
- Replacement shipment, and/or
- Full or partial refund depending on severity and stock availability
This live arrival policy does not cover issues caused by:
- Incorrect address provided
- Missed delivery / parcel left outdoors for extended periods
- Parcels delayed due to recipient unavailability
- Damage after delivery due to storage/handling
9) Damaged parcels (non-live and live)
If your parcel arrives visibly damaged:
- Take photos of the outer box and contents immediately
- Email hello@syntects.co.uk as soon as possible (and ideally within 24 hours)
We may require further information to raise a courier claim.
10) Returns shipping (where applicable)
Where a return is accepted (typically non-live items), you are responsible for safe packaging and return postage unless the item is faulty or incorrect.